Kepto
Support

How can we help?

We're a small studio and we read every message.
We read every message

Have a question, found a bug, or want to suggest a feature? Send us a message and we'll help as soon as we can.

Typical reply time: a few days.
Kepto runs on iPhone and Android.

Common questions

Is my data private?

Yes. Kepto has no account, no ads, and no tracking, and no Retriever Labs servers ever receive your data. Your receipts, photos, and documents are processed and stored on your device.

Where is my data stored?

On your device. We never hold a copy.

On iPhone

iCloud Sync is on by default, so your data is also kept in your own private iCloud. You can turn it off in Settings → Sync & Backup.

On Android

Back up to Google is on by default, so your data is also backed up to your own Google account. You can turn it off in Settings → Backup.

Will my receipts sync to my other devices?
On iPhone

Yes. With iCloud Sync on, items and receipt photos sync across the iPhones and iPads signed into the same Apple ID, directly through Apple. Settings → Sync & Backup shows when Kepto last synced, or what's wrong if it can't.

On Android

Android uses backup and restore rather than continuous sync. Your data comes back when you reinstall Kepto or set up a new phone with the same Google account.

I got a new phone, or reinstalled the app. Will my data come back?
On iPhone

Yes, if iCloud Sync was on. Sign into the same Apple ID and your receipts return.

On Android

Yes, if Back up to Google was on. Sign into the same Google account during setup. Google limits each app's backup size, so if you have a lot of receipt photos, the newest ones are kept. For a complete copy, use the manual backup in Settings.

If neither was on, your data lived only on the old device and can't be recovered, because we never had a copy. Vault documents are never restored on a new device; see the vault question below.

Some items showed twice after I updated. What happened?

If you moved your data between devices with a backup file while iCloud Sync wasn't working, each device had its own copy. Kepto now spots copies of the same item and removes the extras automatically after it syncs, keeping the same copy on every device.

What is the Document Vault, and can I get my documents back?

The vault keeps scans of passports, licences, IDs, and similar documents encrypted on your phone, behind Face ID, Touch ID, your fingerprint, or your screen lock. The encryption key never leaves that phone and is never backed up, so:

  • Vault documents stay on the device that scanned them. They don't appear on your other devices, even with iCloud Sync on.
  • If you lose, reset, or replace your phone, or delete Kepto, the documents in the vault can't be recovered, by you or by us. Keep your own copy of anything important; you can export any document from the vault.
I forgot my App Lock PIN.
On iPhone

Use Face ID or Touch ID, or tap it and enter your iPhone passcode instead. Once you're in, you can set a new PIN in Settings → Privacy & Security. After five wrong PINs in a row, PIN entry pauses for a while; Face ID and your passcode still work.

On Android

App Lock uses your phone's own fingerprint, face, or screen lock, so there's no separate PIN to forget.

App Lock and the vault need a passcode or screen lock on your device. If you remove it, Kepto stays locked until you set one again.

Does Kepto need the internet?

No. Scanning, parsing, reminders, and everything else run on your device, so Kepto works fully offline. On iPhone, iCloud Sync uses your connection when it's available. On Android the app requests no internet permission at all.

How does receipt scanning work?

You snap a receipt and Kepto reads the item, store, date, and price, entirely on your phone. The image never leaves your device.

On iPhone

Apple's Vision framework reads the text, and on supported devices with Apple Intelligence, Apple's on-device Foundation Models extract the details.

On Android

Google's ML Kit reads the text, and on supported devices Google AI Edge extracts the details.

What does Kepto+ include, and how do I restore it?

Kepto+ is a one-time purchase, not a subscription. It unlocks unlimited items, a photo on every receipt, unlimited vault documents, unlimited subscription tracking, PDF and CSV exports, service reminders, custom categories, and advanced stats. Restore a previous purchase any time from the upgrade screen.

On iPhone

Handled by Apple's App Store.

On Android

Handled by Google Play Billing.

How do I export my data?

Use Export in Settings to create a PDF or CSV of your items and share it wherever you like: AirDrop, email, Files, or Drive. For a full backup you can restore later, use the backup file option in the same place.

How does Kepto know how long my warranty is?

Kepto is fully offline, so it doesn't look anything up online. The scan reads the item, store, date and price, works out the category, and fills in a typical warranty for it, for example 1 year for electronics, 2 for appliances and 3 for tools. Change it to whatever your receipt or box says.

Consumer law where you live may cover you for longer than the manufacturer's warranty.

Where do I enter a promo code?

Codes are redeemed in your phone's store, not inside Kepto. The Upgrade button in Kepto is the normal paid purchase, which is why it asks you to confirm a payment.

On iPhone

Tap the redeem link on the iPhone itself. Shared offer codes only work through the link, so typing the code into the App Store says it isn't valid. On a computer the link opens the Mac App Store instead, so message or email it to yourself and open it on your phone.

On Android

Open the Play Store, tap your profile picture, then Payments & subscriptions, then Redeem code.

I redeemed a code, but Kepto still shows the upgrade screen.

Close Kepto fully, reopen it, and tap Restore purchases on the upgrade screen. The store can take a few minutes to pass the purchase through. To check it worked, open Settings: the Plan section should say Kepto+.

It doesn't matter whether you installed Kepto before or after redeeming. The code unlocks Kepto+ on your store account, not the download.

Is Kepto+ really a lifetime unlock? Will I be charged later?

Yes, it's a lifetime unlock, and no, you won't be charged later. Kepto+ is a single purchase with no yearly fee and nothing to cancel. If you unlocked it with a free code, any date on the offer is only the last day the code can be redeemed. Once redeemed, Kepto+ is yours for good.

Is Kepto safe to have on the same phone as my banking apps?

Yes. Phones sandbox every app, so Kepto can't see or touch your banking apps or anything else outside itself. Apple and Google review every update before it goes live.

On Android

Kepto asks for just two permissions: camera, for scanning receipts, and notifications, for reminders. It has no internet access, so it can't send your data anywhere. You can check this under App info, Permissions.

Can I use Kepto on an iPhone and an Android phone together?

You can use it on both, but the two phones don't sync with each other, because Kepto has no account. Each one keeps its own copy and backs up to its own cloud: iCloud on the iPhone, your Google backup on Android.

Can I make my own categories?

Yes, with Kepto+. Go to Settings, Custom categories and add whatever you need, such as Travel, Meals or Office supplies. Each one gets its own filter in Items and its own row in Stats.

Can I use Kepto receipts at tax time?

Kepto keeps the original photo with every receipt and records the tax paid, and the PDF export includes the images. As far as we know, tax offices such as the ATO don't approve or certify receipt apps; what they ask for is a true, clear copy of the original receipt, kept for the required period. An item added by hand without a photo is closer to a note than a receipt, so keep the photo for anything you plan to claim.

This isn't tax advice. Check with your accountant.

Which iPhones does Kepto work on?

Kepto needs iOS 17.6 or later, which its on-device storage depends on. If your iPhone is on an older version, update iOS in Settings, General, Software Update.

How do I delete my data?

Kepto has no account and we hold none of your data, so there is nothing for us to delete. Deleting the app removes everything on that phone, and you can remove the copy in your own iCloud or Google backup too. The steps are on the Delete your dataNews page.

I found a bug or have a suggestion.

We'd love to hear it. Use the form above and, if you're reporting a bug, include your device and OS version so we can help quickly.